UnTXT Organisation Agreement

Version 1.4.0

This is between Sataklela OÜ, an Estonian company trading as UnTXT, and whichever organisation's account manager clicks accept. From that click onward, everything below applies.

Section 3 is the one people misread. Please don't skim it.

1. What an organisation account is

You buy checking credit in bulk. Then you share it out.

The fee is monthly, per seat, and every seat drops the same fixed amount of credit into one shared pool. Who gets what out of that pool is entirely your account manager's call — a teacher wading through forty essays plainly needs more than a student polishing one, and the split should say so.

Credit belongs to the period it arrived in. It does not roll over, and it is not refunded as a matter of course — section 12 sets out the one route by which some of it can be, and what that costs you. Which is why we keep nagging managers to hand it out early rather than sit on it.

2. Your account manager

Somebody holds the account manager role. What they can do: share out credit, switch people's access on or off, add and remove members, change how many seats you are paying for, upload branding, deal with the card. Nothing else.

Several people can hold the role at once. Nobody at all cannot — we block the last manager from stepping down until a replacement is in place, because an organisation with no manager can neither pay its bill nor help its own members when something breaks.

3. What you can see about your members

Read this twice.

Here is the complete list of what an organisation sees about one of its members: credit held, credit spent, number of checks run, date last active. That really is the list.

What their document was called? No. What they wrote in it? No. The score any check gave it, or the flagged passages, or a summary, or an export? No, no, no, and no.

This is not a preference we have set conservatively on your behalf, and it is not something our support team can unlock if a head of department asks nicely. Every member's work is encrypted against a key belonging to their own account. There is no code path from an organisation to a member's writing, because we never built one.

We tell every member this in plain words the moment they are invited. Assume they believe us, because it happens to be true.

4. Members keep their own accounts

Joining your organisation does not hand you somebody's UnTXT account.

Their login stays theirs. Their personal balance stays theirs. So does every piece of their personal history, whatever later becomes of your organisation — bankruptcy, closure, a manager who deletes everything in a temper, none of it touches their side.

Work routed through your portal is billed to you. Work done signed into their own account comes out of their own balance. Neither pool leaks into the other, and that is enforced in the code rather than promised in a document like this one.

Leavers keep the personal side entire. All they lose is credit you gave them.

5. One organisation per account

An account sits inside exactly one organisation. One.

Already somewhere else? That has to end first. We pin invitations to a single email address for the same reason.

Money is the reason, and we would rather say so plainly than dress it up as tidy data modelling. Drop the limit and one sufficiently enterprising person holds allocations at four organisations at once, quietly drawing a monthly grant from every one of them.

6. Approval

Every application gets looked at by a person here before anything goes live.

While yours is waiting: no charge is taken, no invitation reaches anyone's inbox, and your portal address returns nothing at all.

Sometimes we say no. When that happens you get a reason, nothing has been charged, and you are welcome to fix whatever it was and come back.

7. Paying

The card is charged monthly. Go past what your seats provide and the excess is metered, then billed at period end, up to a cap.

Alongside the subscription we ask you to hold a reserve credit balance. Think of it less as a deposit and more as insurance you will spend anyway: it is ordinary credit, and its job is to keep your people working on the day a payment bounces.

Here is what a failed payment actually does.

Week one, nothing visible happens. We retry the card and your people carry on.

After seven days your manager loses the ability to hand out fresh credit, though whatever is already in people's hands still spends perfectly well.

Three weeks in, the portal drops to read-only and new checks stop.

At two months the account closes, members are released, and unspent credit goes back to the pool.

Pay the invoice at any stage and every bit of that unwinds. None of it, at any point, reaches into a member's personal account.

8. Branding

Put your logo and a colour on the portal. Your people will see it when they sign in.

Ours sits beside yours. The lockup reads "your organisation × UnTXT" and no arrangement exists under which it does not, because a student staring at a flagged essay deserves to know whose software flagged it and who to argue with.

Branding gets reviewed before it goes live. Anything misleading, anything implying we endorse something we do not, or frankly anything we would rather not be hosting, we will turn down. Your portal keeps serving the last approved version in the meantime, so nothing breaks while you wait.

Uploading a logo tells us you have the right to use it.

9. What you agree to

Only add people who are genuinely entitled to use UnTXT through you, and tell them their writing is being checked. That second part matters more than it sounds.

Every member must be 16 or over, as the Terms say. The only exception is Schedule 1, which applies to a school we have confirmed it for and to nobody else.

Don't use this to build something that competes with it, don't resell checking capacity, and don't run writing through it that is none of your business.

Keep the manager list honest. When whoever holds the role leaves, tell us.

10. What we agree to

Keep the thing running, and own up when it isn't.

Keep members' writing encrypted and out of your reach — and out of ours too, unless a law obliges us otherwise.

Look at your account only when there is a reason: a support request, a payment that went wrong, a report of misuse. Every single occasion gets recorded along with why, and your manager can read that record on their own console. Including the times it was us.

Warn you before we change anything here that actually matters.

11. Investigations

Suppose somebody reports misuse of an organisation account. We may go and look.

"Look" means the view your own manager already has. Members. Credit. Activity. The history of changes. Not a word of anybody's writing, which stays encrypted right through.

Each inspection is logged with its reason, and it surfaces on your console next to everything else — you find out we were there by reading your own records, not by us choosing to mention it. There is no facility here for acting as your manager. So anything done inside your account was done by one of your own people, and that stays provable.

12. Stopping

Cancel whenever. It takes effect at the end of the period you have already paid for, and until then nothing changes. Part-months are not refunded.

From our side, we can end this if you break it, or on thirty days' notice for any reason at all. Do that and we refund whatever unused portion you have paid in advance.

Asking for a refund

Our position is that we do not refund. You can still ask, and we will look at it properly rather than send you a form letter — but it is a request we review one at a time, not a right you can exercise, and the answer can be no.

If we say yes, here is exactly what you get and what it costs you, because none of it should arrive as a surprise:

- The most we refund is half of the credit you have not yet spent. Not all of it. A billing cycle buys provisioning, seats and the people who answer when you write in, and none of that is returned by a month going badly.

- From that we take off any discount applied to the cycle you are asking about, and the card processing fees. Stripe does not hand those fees back to us when a payment is reversed, so somebody carries them, and on a refund we have agreed to give you it is not us.

- If those deductions come to more than the refund, there is no refund. There is never a bill. A request for money back does not turn into an invoice, whatever the arithmetic says.

- Your manager sees the whole sum — unspent credit, the half, the discount, the fees, the total — before the request is submitted. Fees are converted at the mid-market rate on the day you ask, plus half a percent, because the rate moves between the asking and the paying.

Approving it ends the cycle. Usage stops at that moment, the billing cycle resets, and the discount that cycle carried is gone. That is not a penalty; it is what a refund means here. You are being given back part of a period you are no longer using, so the period closes.

You are a business customer, which means the fourteen-day cancellation we give consumers does not reach you. This section is what you have instead, and it is deliberately more generous in the cases where it applies at all.

When an organisation account ends its members simply revert to being ordinary UnTXT users with their accounts intact. Records the law says we must keep, we keep. Everything else goes at ninety days.

13. Data protection

UK and EU data protection law puts obligations on both of us.

For member accounts we are the controller, not you. Those are personal UnTXT accounts that happen to be linked to your organisation — you never owned them.

So a member can ask us for their data, or ask us to erase it, and we deal with them directly. You are not consulted and you cannot block it.

Members under 16 at a school (Schedule 1) are no different. We are still the controller of their personal accounts. Your own legal duties as a school, including deciding whether to give UnTXT to your students at all, are yours and stay yours.

Anything on this front: untxt.uk+privacy@gmail.com.

14. Liability

The service is what it is.

Detection is a judgement, not a proof. No result out of UnTXT should ever be the only thing standing behind a decision about a person — and in a school, where the person is often seventeen and the decision follows them around, that matters more than almost anywhere else we operate.

Neither of us owes the other for indirect or consequential loss. Whatever we do owe stops, in any twelve months, at what you paid us during them.

15. Governing law

England and Wales, and their courts.

Schedule 1: members under 16 at a school

This schedule applies to you only if all three are true:

1. your organisation is a School: an educational institution that is recognised or registered as a school, college or equivalent under the law of its country, that teaches the people it enrols, and that is responsible to their parents or guardians for their care;

2. it is in a country in the table below; and

3. we have confirmed in writing that this schedule applies to you. Accepting this agreement does not do that. We confirm it after checking that you are a School, and we can say no.

If any of those is missing, every member must be 16 or over, as the Terms say, and nothing here lets you enrol anybody younger.

What it changes

For a member who is enrolled at your School and normally lives in the same country as it, the youngest age at which they may hold an UnTXT account is the age in the table, and never below 13. It changes nothing else in the Terms or in this agreement.

What the table is, and is not. It is the list of countries in which we are prepared to offer this schedule, and the age we will accept in each. It is not a statement of the law of any country, and a country's absence does not mean its law forbids anything. The ages are the ages at which each country lets a child agree, for themselves, to an online service using their data. They say nothing about whether a pupil has the legal capacity to make a contract, which is a separate question in every country and is yours to answer (promise 3).

A country that is not in this table is not covered, whatever its law says, and the age there is 16. The table changes only by a new version of this agreement, with one exception: if the law in a country changes, or we learn the table is wrong for it, we may take that country out by telling you, and the rest of this schedule then ends for Schools there.

What you promise

By asking us to confirm this schedule, and again each time you invite a member under 16, you promise that:

1. You are a School in a country in the table, and the person accepting for you has the authority to bind you.

2. Every member under 16 is enrolled at your School, lives in that country, and is at or above the age in the table on the day you invite them. You check this against your own enrolment records first. You will not invite anybody else, and you will not use an invitation for someone who is not a pupil.

3. Enrolling your pupils, and their use of UnTXT under this schedule, meets every requirement that applies to them as minors: capacity, authority and consent included. You have done everything the law of that country requires before a child of that age uses an online service through a school. That includes telling parents or guardians what UnTXT is and that members' writing is checked, and getting any consent, permission or agreement that the law, or the body that regulates your School, requires from the child or from the parents or guardians. You hold the records. You will give us a copy of what you told them and what you got back within five working days of our asking.

4. You stay responsible for your members' safety and supervision at your School and in the way you use UnTXT, and for deciding what, if anything, to do with a result. Section 14 applies in full: no result should ever be the only thing behind a decision about a pupil.

5. You will not try to get a member's work out of the organisation by another route, and you will not ask us to switch off the limits described below.

6. You will remove a member within two working days if we ask you to because they do not qualify, or if a parent or guardian asks you to, and you will tell us as soon as you learn that any member is below the table age or outside the country.

What we promise

1. Members under 16 can share their work only with people in your organisation. There is no public link for them. This is how every organisation member already works, and the code enforces it.

2. We do not sell their data, use it for advertising, or train AI models on their writing. Our privacy policy says the same of everybody, and this schedule makes it a promise to you too.

3. We send them no marketing or promotional email of any kind. That covers product updates, announcements, onboarding sequences and reminders to come back. They get only what an account needs: invitations, sign-in links, security, billing and legal notices, the notice that overnight checks are done, and anything you send them through UnTXT yourself.

4. They cannot buy anything. A member on this schedule cannot buy credits or a plan. Their work is billed to you.

5. We delete a member's account when they or their parent or guardian ask, as the privacy policy describes, and you cannot stop us.

If it goes wrong

1. We can take this schedule away from your School at any time by telling you, if you break it, if we cannot reach you, if the law or our understanding of it changes, or if we think a member is at risk. From that day members under 16 must be removed within 14 days (sooner if we tell you the risk is urgent), and we may suspend an account that stays.

2. We do not check ages, and we cannot. Nothing here makes us responsible for a member's age or for what you tell parents. If a regulator, a parent or a member makes a claim because a member was enrolled when this schedule did not allow it, or because you did not do what promise 3 says, you will cover our losses and costs, including reasonable legal fees and any fine or penalty that the law allows you to cover. The limit in section 14 does not apply to this paragraph.

3. Ending this schedule, or this agreement, does not make a member who is under 16 and no longer qualifies welcome to keep an account. Their data is deleted as the privacy policy describes unless they are 16 or over, or the law tells us to keep it.

Questions: sataklela+hello@gmail.com

Sataklela OÜ, Estonia · www.untxt.uk